Questions about our courses or need guidance on which program fits your goals? We're here to help.
127 Collins Street
Melbourne VIC 3000
Australia
Monday - Friday: 9:00 AM - 6:00 PM AEST
Saturday: 10:00 AM - 3:00 PM AEST
Sunday: Closed
Our student support team typically responds to inquiries within 24 hours during business days. For urgent enrollment questions, email responses are prioritized.
Consider your primary objective: career advancement points toward Business Intensive, casual conversation suggests Conversational Fluency, and certification needs require Exam Preparation. If uncertain, describe your goals in the enrollment form and we'll recommend the best fit.
You can reschedule up to 24 hours before your session through your student dashboard. Sessions cancelled with less notice count toward your enrollment total, though we accommodate emergencies case by case.
Your first session serves as a mutual assessment where we evaluate your level and you experience our teaching approach. If after this session you feel the program isn't right, we issue a full refund.
A stable internet connection, computer or tablet with webcam and microphone, and a modern web browser. We use standard video conferencing platforms that work across devices without specialized software.
Yes. If your goals change or you feel a different program suits you better, we transfer your remaining sessions to the new course and adjust any pricing differences proportionally.
Unused sessions remain valid for six months after your course start date. You can pause your program once for up to eight weeks if circumstances require, extending your completion timeline accordingly.
While our instruction occurs entirely online, our administrative office operates from Melbourne's central business district. We're located near the Southern Cross Station and Bourke Street Mall, accessible via tram routes 86, 96, and 109.
Office visits require appointment scheduling as we maintain a remote-first operation. Most inquiries are handled efficiently via email, allowing our team to focus resources on student instruction rather than administrative overhead.