Privacy Policy

Last Updated: July 10, 2026

Introduction

This Privacy Policy explains how frost-vector collects, uses, stores, and protects personal information obtained through our website and educational services. We are committed to transparency in our data handling practices.

Information We Collect

Information You Provide

When you enroll in our courses or contact us, we collect:

• Full name and contact information including email address
• Course selection and learning objectives
• Language proficiency level and learning history
• Payment information processed through secure third-party payment processors
• Communication content when you correspond with our team

Automatically Collected Information

Our website collects certain technical information:

• IP address and general location data
• Browser type, device information, and operating system
• Pages visited, time spent on site, and navigation patterns
• Referral source and exit pages

Educational Data

During your course participation, we collect:

• Session recordings for quality assurance and your review
• Assessment scores and progress metrics
• Attendance records and scheduling information
• Assignments and submitted work

How We Use Your Information

We use collected information for the following purposes:

• Delivering educational services including course instruction and assessment
• Matching you with appropriate instructors based on your needs
• Communicating about your enrollment, schedule, and progress
• Processing payments and maintaining financial records
• Improving our curriculum and teaching methods
• Analyzing website usage to enhance user experience
• Complying with legal obligations and protecting our rights

Information Sharing and Disclosure

We do not sell or rent personal information to third parties. We may share information in these limited circumstances:

• With instructors assigned to your course who require information to provide instruction
• With service providers who assist our operations including payment processors, hosting services, and communication platforms, bound by confidentiality agreements
• When required by law, legal process, or government request
• To protect our rights, property, or safety, or that of our users or the public
• In connection with a business transfer such as merger or acquisition, where acquirer assumes our privacy commitments

Data Storage and Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:

• Encrypted data transmission using SSL/TLS protocols
• Secure server infrastructure with access controls
• Regular security audits and vulnerability assessments
• Staff training on data protection practices

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Educational records are maintained for seven years following course completion.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information, subject to legal retention requirements
• Objection: Object to certain processing activities
• Data Portability: Receive your information in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for processing based on consent, without affecting prior processing

To exercise these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyze usage. You can control cookie preferences through your browser settings. Refusing cookies may limit website functionality. See our Cookies Policy for detailed information.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.

Children's Privacy

While we offer courses for youth learners, our website and enrollment process are directed toward parents or guardians. We do not knowingly collect personal information from individuals under 16 without parental consent. If you believe we have inadvertently collected such information, contact us immediately for deletion.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated via email or prominent website notice. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at:

frost-vector
127 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]